Last updated: 11 December 2025

SERVICES

No refunds will be provided for:

• Completed treatments

• Unused sessions in prepaid packages

• Cancellations made less than 2 hours before the scheduled appointment

• Missed appointments (no-show)

Packages:

• Valid for 1 year from the purchase date

• Non-refundable, non-exchangeable

E-COMMERCE PRODUCTS

Refunds/Exchanges are only accepted if:

• The item was defective or damaged during delivery

• You notify us within 7 days of receiving the item

• The item is unused, in original packaging, and accompanied by proof of purchase

To request a return:

1. Email theorganicroom.sg@gmail.com with subject line: Product Return

2. Describe the issue and attach a clear photo of the item

3. Await our response before sending the product back to our store

We do not offer returns or exchanges for:

• Opened or used skincare products (due to hygiene reasons)

• Items without original packaging or receipt

• Sale or promotional items

Refund Method

If approved, refunds will be processed to your original payment method within 7–14 working days.