Terms & Conditions

Last updated: 11 December 2025

1. Appointments & Bookings

  • All services are by appointment only.

  • Appointments can be made online, via WhatsApp, or in person.

  • To secure your booking, a valid contact number and email are required.

  • Please arrive on time. We allow a 5-minute grace period; if you arrive later, your session will be shortened accordingly.

2. Booking, Cancellations & Rescheduling

  • Cancellations or rescheduling must be made at least 12 hours before your appointment.

  • No-shows or late cancellations (less than 2 hours’ notice) may incur a 50% service charge.

  • To reschedule, you may log in to your account or contact us via WhatsApp/SMS at +65 8808 4786.

3. Safety During Every Visit

We prioritise the health and well-being of all guests and staff.

Please take note of the following:

  • Masks are optional during treatment.

  • Use our chemical-free hand sanitiser before and after treatment.

  • Do not come in for treatment if your body temperature is above 37.5°C.

  • Maintain good hygiene at all times.

4. Payments

We accept the following methods of payment:

  • Cash, NETS, Bank Transfer (DBS or OCBC)

  • MasterCard, Visa, American Express, PayPal

  • PayNow, PayLah

5. General Information

Opening Hours:

  • Monday to Friday: 10 am – 9 pm

  • Saturday, Sunday & Eve of Public Holidays: 10 am – 6 pm

Note: These hours apply to product/item collection. All services must be booked in advance.

Is this a female-only salon?
Yes, The Organic Room is strictly for female clients only.

Age Requirements & ID
There is no minimum age requirement, but for Student Facial treatments, clients must be 18 or under and provide a valid ID for verification.

Are your products organic-certified?
We use retail products that are:

  • ECO Certified

  • Certified Organic Ingredients

  • Cruelty-Free

  • Fair Trade

We are committed to sourcing high-quality, safe, and ethical products.

6. Memberships & Referrals

Why become a member?

  • Enjoy up to 40% discount on services all year round

  • Access to exclusive promotions, workshops, and member-only events

Referral Benefits

  • Refer a friend and receive 10% off your next full-priced purchase

7. Treatment Guidelines

How often should I get a facial?
We recommend every 2–4 weeks, depending on your skin type, goals, and therapist’s advice.

What if I am late?
A grace period of 5 minutes is allowed. Late arrivals will result in a shortened session.

Validity of Packages

  • All packages are valid for 1 year from the purchase date.

  • Packages expire 2 years from purchase if not otherwise used or renewed.

  • Strictly no refunds or exchanges allowed on packages or services.

8. Delivery & Returns

Do you ship internationally?
Yes, we do and will charge a shipping fee accordingly.

Delivery

  • Free delivery is offered for purchases above $200 SGD.

  • Please allow 2–14 working days for delivery.

  • For orders below $200, a $15 delivery fee applies.

    Self Collection

  • If you prefer to pick up your order, please visit us during the following hours:
    Monday to Friday: 10 am – 9 pm
    Saturday, Sunday & Eve of Public Holidays: 10 am – 6 pm

  • Note: Our studio is appointment-only for treatments. For item collections, please send us a message in advance to let us know you’re coming, so we can prepare your order and assist you promptly.

How do I return a defective product?
Email theorganicroom.sg@gmail.com with the subject “Product Return” and include:

  1. Reason for return

  2. A clear photo of the defect

  3. Return the item (in original packaging) after we respond

9. Refund Policy

  • All services and packages are non-refundable.

  • Products may only be returned within 7 days if unopened, unused, and with proof of purchase.

  • Defective items will be replaced or exchanged upon inspection and approval.

10. Privacy

We value your privacy. All personal information collected is used strictly for booking, service, and communication purposes. For more, please read our Privacy Policy.


11. Right to Refuse Service

We reserve the right to refuse service if:

  • A treatment poses health or safety risks

  • A client behaves inappropriately, harasses staff, or disregards hygiene standards

12. Updates

Terms & Conditions may be updated without prior notice. Continued use of our services constitutes your acceptance of any changes.